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Got Questions?
When can I get my order?
⏱️ Processing Time: Typical orders are processed within 1-2 business days unless otherwise specified.
📦 Standard Shipping:
- Canada :4-7 business days
- United States:7-12 business days
- Australia & New Zealand: 3-6 business days
- Rest of the World: 3-15 business days
🚀 Expedited Shipping: Available worldwide with a transit time of 3-5 business days.
Check our shipping policy for more information.
Can I cancel my order?
• Orders can be cancelled/altered within 2 hours of placing them upon approval.
• We will be able to cancel your order as long as it has not been processed.
• If the order has already been fulfilled, we will not be able to cancel it.
• Please contact us via online chat or email to file the cancellation request.
What about customs duty or taxes?
Global Shipping Policy: Import duties and taxes are not included in the purchase price and are the customer's responsibility upon delivery.
Regional Logistics:
- United States (Standard): We use specialized channels to reduce duty risks, with a delivery time of 7–12 business days.
- Expedited Shipping (Global): All priority orders (including US via FedEx/UPS) go through direct customs clearance for speed. Any applicable duties must be paid by the recipient.
Can I alter my order?
Unfortunately, we're unable to alter the order once it's placed; however, you can still cancel your order if it's not processed yet.
Contact us at info@ricosnowboutique.ca for more information.
THE RICO PROMISE
DESIGNED FOR THE COLD
Every piece in our collection is hand-selected to ensure maximum warmth and durability on the slopes. We prioritize quality so you can focus on the adventure.
What payment methods do you accept?
We accept Google Pay, Apple Pay, PayPal, VISA, MasterCard. Please contact us if your payment methods are not listed.
What is your returns policy?
Check our return & refund policy page for more information.
My product is faulty or has arrived damaged.
We sincerely apologize for any inconvenience caused.
Please contact us @ info@ricosnowboutique.ca so that we can help you further.
Where can I find my order number and tracking number?
You will get a notification regarding the tracking number once your order is fulfilled. You can also log into your account to track your order.
If there's any trouble viewing the tracking, please contact us.
