Frequently Asked Questions

When can I get my order? 

The normal processing time is about 1-2 business days unless specified. 
Standard shipping: 3-7 business days (CA&US)
Standard Shipping: 3-6 business days (Australia & New Zealand)
Standard Shipping: 3-15 business days (rest of the world)
Expedited shipping--- 3-5 business days

How much does delivery cost?

Please review our shipping policy page for full details.

Can I cancel my order? 

Orders can be cancelled/altered within 12 hrs of placing it upon approval. 
We will be able to cancel it for you as long as the order has not been processed it.
If the order has already been fulfilled, we will not be able to cancel it. 
Please contact us via online chat/email to file the cancellation request. 

What about customs duty or taxes?

Customs duties and taxes are not included in the sales price.
You should be responsible for paying the taxes and duties. 

What payment methods do you accept?

We accept Google Pay, Apple Pay, PayPal, VISA, MasterCard.
Please contact us if your payment methods are not listed. 

How do I alter my order?

Please contact us immediately to change your order information. As long as your order has not been processed, we can alter it for you. 
Once the order has been processed, we will be unable to cancel or adjust it. 

Where can I find my order number and tracking number? 

You will get a notification regarding the tracking number once your order is fulfilled. You can also log  into your account to track your order. 
If there's any trouble viewing the tracking, please contact us. 

What is your returns policy?

You must return the products in its original condition and original packaging within 7 days of delivery. Returns after this time will not be accepted. Please see our Returns & Refunds page for details. Returns will be at your own cost.
Please note the items on sale are only eligible for return in store credit. 

What is your refund policy?

If you are eligible for a refund we will proceed with the refund to your Paypal or original method of payment following our receipt of the returned product(s).
Please see our Returns & Refunds for full details.

My product is faulty or has arrived damaged.

We sincerely apologize for any inconvenience caused.
Please contact us so that we can help you further.

Contact Us

Don't hesitate to contact us via if you have any questions/concerns. 
You are also welcomed to add our Wechat (ricosboutique) if you have one. 

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