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Frequently asked questions
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
We will be able to cancel your order as long as it has not been processed.
• If the order has already been fulfilled, we will not be able to cancel it.
• Please contact us via online chat or email or contact form file the cancellation request.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Global Shipping Policy: Import duties and taxes are not included in the purchase price and are the customer's responsibility upon delivery.
Regional Logistics:
- United States (Standard): We use specialized channels to reduce duty risks, with a delivery time of 7–12 business days.
- Expedited Shipping (Global): All priority orders (including US via FedEx/UPS) go through direct customs clearance for speed. Any applicable duties must be paid by the recipient.